NATURAL & ORGANIC PERSONAL CARE PRODUCTS BASED ON THE SEASONS
TERMS, CONDITIONS, & POLICIES
Your satisfaction is very important to us. Our policies apply to all orders regardless of which method you choose to place your order. Thank you for understanding that no exceptions can be made.
ORDERING There is no minimum. Ordering is available via online, phone, and email. Phone and email orders carry a $5 surcharge. At this time, we accept orders from the USA only. International ordering will be available soon.
ACCEPTED PAYMENTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL
PROCESSING TIME Most orders ship within 1 to 3 business days.
CANCELLED ORDERS Once you have submitted your order online, and you decide to cancel it, there is a 10% cancellation fee. If your order has already been filled, and you decide to cancel it, there is a 25% restocking fee, regardless of the value of your order. This also applies to "DECLINED" credit card orders. Once your credit card has been declined, you may not place any further orders with Natural Passion until this 25% restocking fee has been paid. NO EXCEPTIONS.
RETURNS If for any reason you are displeased with your items: UNUSED ITEMS may be return for a full refund within ten (10) business days less shipping and handling. PARTIALLY USED ITEMS may be returned for a partial refund deemed appropriate by Natural Passion within ten (10) business days less shipping and handling. We do not accept returns on items that are half or more used, custom orders, or clearance items. There is a 25% restocking fee on all returned items.
DAMAGE CLAIMS Please inspect packages upon arrival. You must report any damages, missing items or missing boxes within 3 days of receiving your order. If you notice any damage to the shipping box upon delivery, contact us so that we may process your claim. We also cannot replace missing items unless they are reported within 3 days of the receipt of your order.
REFUSED SHIPMENTS If you place an order with us, and the packaged is refused and returned unopened, there will be a 25% restocking fee, and shipping/handling will NOT be refunded, no matter what the value of the order is. Before your credit card can be credited for the unopened package, we will send an email to you asking the reason for refusing the shipment. This is to be sure that you actually refused the package and that it was not misdirected to an incorrect address.
TAX-FLORIDA RESIDENTS A 6.50% sales tax will be taxed to Florida residents.
PRICING Due to market fluctuations, prices are subject to change without notice.
OUT OF STOCK ITEMS If an item is not in stock, unless requested not to, it will automatically backorder. There are no additional shipping charges on backorders.
SHIPPING/HANDLING Orders within the USA will be shipped USPS & UPS. Please provide a clear deliverable address; USPS does deliver to Postal Boxes and APO/FPO addresses. In some instances, it is not possible to accurately confirm shipping charges without having packed and shipped your order. We reserve the right to charge the full shipping amount to your credit card once the order has been shipped. This will show up as a second charge on your credit card. We do not ship C.O.D.
NATURAL STATE Our products contain natural ingredients, and they are subject to a normal range of variations in color, texture, odor etc. These variations can be due to seasonal changes such as temperature, rainfall, sunlight and other variables. These differences from batch to batch are normal and are not regarded as defects in the product quality.
SHELF LIFE To avoid product spoilage Natural Passion offers smaller sized products, again based on the seasons. For most products the natural shelf life is anywhere from 6 to 12 months due to the absence of chemical preservatives.
SAFETY DISCLAIMER Natural Passion shall not be held liable for any use or misuse of our products, nor shall Natural Passion be held liable for any misrepresentation or misinterpretation of the information supplied in this website. We strongly recommend that persons who are investigating alternative or complementary therapies perform their own due diligence and take full responsibility for their actions.
The statements within this website have not been reviewed by the FDA. Products are not intended to diagnose, treat, cure or prevent any disease.
By purchasing and using products sold by Natural Passion, you agree to all the terms outlined in our Terms & Conditions. You agree to carefully inspect all products upon arrival and report any issues immediately. You agree that you will not hold From Natural Passion liable for any problems that arise from your storage and use of the products.
We realize that you have a choice where you shop, and we appreciate the fact that you’ve shopped with us. Natural Passion is committed to using only the finest ingredients and providing natural, purposeful ways to pamper yourself. Thank you for choosing Natural Passion!
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, physical address, mailing address, phone numbers, date of birth, etc. ("Personal Information"). Your Personal Information will never be sold or shared with third-parties.
Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that inform you about us, our products, specials, events and other pertinent related information. If you don’t want to receive communications from us, you can opt out by following the instructions in the message.
Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Do Not Track Disclosure We do not track our customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Through your browser of choice, you may set the DNT signal on so that third parties know you do not want to be tracked.
Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.